🔄 Cancellation, Return & Refund Policy – 3D Giftify

This document outlines our policies regarding cancellations, returns, and refunds for orders placed with 3D Giftify.
We encourage all customers to read this carefully to ensure a smooth and transparent shopping experience.

🚫 Cancellation Policy

• Customers are responsible for providing accurate order details (such as names, photos, and shipping addresses) when placing an order.

• Because our products are custom-made and personalized, we begin production shortly after receiving your order.
  Therefore, cancellations are not accepted once production has started.

• If you wish to modify your order, please contact us within 12 hours of placing it. After this window, changes may not be possible.

• Any corrections required due to incorrect information provided by the customer (like wrong photo uploads, spelling errors, or address mistakes) may incur additional costs.

• These additional charges, if applicable, will be borne by the customer and determined based on courier or reprinting requirements.

📦 Return Policy

• Since each 3D Giftify product is custom-printed and made to order, returns are only accepted if the product arrives damaged or defective.

• Please inspect your order immediately upon delivery.
  If you find any physical damage, defects, or manufacturing errors:

  1. Notify us within 48 hours of receiving your product.

  2. Provide clear photos or videos of the issue for verification.

• Once verified, we will guide you through the return or replacement process.

Note: Minor variations in color, brightness, or finish may occur due to display or printing differences — these are not considered defects.

💰 Refund Policy

• Refunds will be issued only if 3D Giftify has made an error in processing or producing your order.

• Approved refunds will be processed to your original payment method (credit/debit card, UPI, or wallet).

• Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider.

• Refunds are not applicable for delays caused by shipping carriers, customs, or incorrect details provided by the customer.

♻️ Replacement Policy

• If a confirmed error has occurred on our part (e.g., incorrect product, wrong print, or damaged item), we will replace the product at no additional cost.

• Replacements will be shipped within 5–7 business days after verification of the issue.

• Customers must report issues promptly (within 48 hours of delivery) to qualify for a free replacement.

🧭 Important Note

We craft every 3D Giftify product with precision and care.
Because these are personalized, made-to-order items, we hope you understand that general cancellations and returns are not possible once printing begins.
Your satisfaction, however, is our priority — and we’ll always work with you to resolve any issues fairly.

📩 Contact Us

For cancellation, return, or refund inquiries, please contact our support team:
📧 Email: 3dgiftify@gmail.com
📍 Address: 37-93/59/2, Plot No 129, Flat# 501, Domains Sujana Heavens
Street 2, Madhura nagar colony Neredmet, Hyderabad TG, India